Cancellation Policy

For more information, please contact hello@aamya.com

Last updated: August 11, 2026

This Cancellation Policy applies to appointments, diagnostic bookings, and ongoing weight-management programs booked through aamya.com or our WhatsApp channels with Healthpresso Private Limited (“Aamya”, “we”, “us”).

1. General Principle

Because Aamya’s programs involve ongoing medical care — including active prescriptions, dosing schedules, and monitoring — cancellations are handled on a case-by-case basis, at Aamya’s discretion, rather than under a single fixed rule. This lets us account for clinical safety, the stage of your treatment, and any commitments already made to doctors or lab partners on your behalf.

This Policy should be read together with our Refund Policy, which separately governs whether any amount is refunded upon cancellation.

2. Cancelling a Single Appointment

You may request to reschedule or cancel an individual consultation, diagnostic booking, or coaching session by contacting us at hello@aamya.com or WhatsApp +91 8090809086. We recommend giving as much notice as possible; late cancellations or no-shows may affect availability of rescheduling and may not be eligible for a refund of that specific session under our Refund Policy.

3. Cancelling an Ongoing Program

If you wish to discontinue an active program (including where you are on GLP-1/GIP medication prescribed by your treating doctor):

3.1 Contact us to initiate cancellation at hello@aamya.com or WhatsApp +91 8090809086.

3.2 We strongly recommend a closing consultation with your doctor before stopping medication. Abruptly stopping certain medications without medical guidance may not be advisable for your health; your doctor can advise on a safe tapering plan where clinically appropriate. Aamya may require or strongly encourage this step as part of processing your cancellation, in your interest.

3.3 Whether your program is cancelled with immediate effect, from the end of a billing cycle, or after a closing consultation, will be determined by Aamya at its discretion, based on your specific clinical situation, program stage, and any commitments already made on your behalf (e.g., pending diagnostics).

3.4 Any amounts already paid are governed by our Refund Policy and are not automatically refunded upon cancellation.

4. Cancellation by Aamya

We may pause, cancel, or decline to continue your program at our discretion, including where:

A doctor determines it is not clinically appropriate or safe to continue;
You provide false, inaccurate, or incomplete medical information;
You are in breach of our Terms and Conditions;
Payments are not completed as required;
Your account shows signs of misuse, fraud, or a security concern;
Your account has been inactive for an extended period; or
We are unable to continue offering the specific service in your location.

Where we cancel your program, we will inform you of the reason where appropriate and of any applicable refund per our Refund Policy.

5. Effect of Cancellation

Upon cancellation of your program:

Access to Care Team support and Platform features tied to the program ends at the point determined under Section 3.3 or Section 4;
Any pending diagnostic or medication facilitation initiated on your behalf will typically be halted, subject to your doctor’s guidance on safe discontinuation;
Outstanding payments, if any, remain due.

6. How to Reach Us

To cancel or discuss your program, contact hello@aamya.com or WhatsApp +91 8090809086. We aim to acknowledge cancellation requests within 7 business days and will confirm next steps, including any recommended closing consultation.