While there is no fixed entitlement, requests are more likely to be viewed favorably where, for example:

• A technical or payment error resulted in a duplicate or incorrect charge;
• You raise the request shortly after payment, before any consultation, diagnostic booking, or clinical service has been provided;
• Your treating doctor determines during your initial consultation that you are not medically eligible for the program (e.g., due to a contraindication), and you elect to discontinue as a result;
• Aamya was unable to provide the booked consultation and it could not be rescheduled to your satisfaction.

Requests are generally not favorably considered where, for example:

• The consultation or clinical service has already taken place;
• Diagnostic/bloodwork costs have already been incurred with our lab partners on your behalf;
• A prescription has already been issued or clinical guidance already provided;
• You are dissatisfied with the pace or extent of results, since outcomes vary by individual and are not guaranteed.

Where we do approve a refund, in full or in part, any amount already incurred by Aamya on your behalf — such as diagnostic costs paid to lab partners, or fees for consultations already rendered — will typically be deducted from the refund amount, and this will be communicated to you transparently before the refund is processed.

Amounts you pay directly to a pharmacy for medication are outside the scope of this Policy, since Aamya does not sell or charge for medication; any such refund is between you and the pharmacy.